Frequently Asked Questions

Times Care Advisory Services helps individuals, families, and businesses choose the right insurance solutions with practical guidance, policy support, and claims assistance.

We focus on advisory support, comparing options, explaining coverage clearly, and helping you make informed decisions instead of pushing a one-size-fits-all product.

We primarily serve clients from Ahmedabad and Gujarat, while also supporting many customers remotely across India through phone, email, and online consultation.

Times Care works within the regulated insurance ecosystem and supports customers with policy advisory, servicing, and claim guidance. For a specific insurer or product, we can help you verify the official registration details.

You can contact our team with your requirement, current policy details, or coverage goals. We then guide you toward the right plan, documentation, and next steps.

We assist with health insurance, life insurance, motor insurance, corporate insurance, employee benefit plans, and other protection-focused policies based on your needs.

Yes. We help compare plans on coverage, exclusions, claim support, network hospitals, premium, and suitability so you can choose with more confidence.

Yes. We can explain the difference between family floater and individual health plans and recommend what fits your household structure and budget.

Yes. We work with businesses to evaluate risk, employee coverage needs, liability concerns, and policy structures that align with operations and scale.

Yes. We guide clients through the claim process, including required documents, timelines, insurer communication, and follow-up support.

Inform the insurer or support team as early as possible, collect all relevant documents, keep bills and reports safely, and avoid delays in submission.

Yes. We help clients understand both routes, what documents are needed, and how to coordinate with hospitals, TPAs, or insurer support teams.

We review the case, check the policy terms, identify gaps in documentation if any, and help you understand the next escalation or correction steps.

We support clients beyond purchase with renewals, policy servicing, claims coordination, benefit explanations, and advisory help when needs change.

Yes. We help businesses structure employee insurance solutions, explain benefits, support onboarding, and manage servicing requirements.

Yes. Our team can help you review your policy before renewal so your coverage keeps up with changes in health, family, or business needs.

Yes. We can review your existing policy, help identify coverage gaps, and suggest whether you should continue, upgrade, or restructure your protection plan.

Premiums depend on the policy type, age, health profile, sum insured, add-ons, claim history, and underwriting rules of the insurer.

Yes. We balance coverage needs with affordability so you can shortlist plans that offer useful protection without unnecessary cost.

A good plan comparison should clearly show premium, taxes, waiting periods, co-pay clauses, deductibles, and optional add-on costs. We help explain these before you proceed.

Not always, but lower premiums can come with trade-offs like tighter coverage, higher co-pay, or more exclusions. The right choice depends on the level of protection you need.